Shipping policy

Shipping Policy

Order Processing & Shipping Times

Order Processing: All orders are processed within 2-3 business days (Monday through Thursday, excluding holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Timeframes:

  • Standard Domestic Shipping (United States): 3-5 business days

Please note that these timeframes are estimates and not guarantees. Delivery times may vary due to carrier delays, customs processing for international orders, or other circumstances beyond our control.

Shipping Rates

United States

  • Standard Shipping: Free on all orders over $1000

Tracking Information

A tracking number will be provided in your shipping confirmation email. You can track your package by clicking the tracking link in the email or by logging into your account on our website.

UK Customers

For customers in the United Kingdom, please visit our UK partner at EMFGuardian.co.uk for more streamlined shipping options and to avoid international shipping fees and potential import duties.

Colorado Local Pickup

For customers in Colorado, we offer free in-store pickup at our Fort Collins location:

Tri-Life Health, PC
2362 E. Prospect Road
Fort Collins, CO 80525

Please select "Local Pickup" during checkout and wait for our email confirmation that your order is ready before visiting our location. You'll need to bring a valid ID that matches the name on the order.

Shipping Restrictions

Currently, we ship to most international destinations. However, some countries have restrictions on importing certain electronic devices. If we are unable to ship to your location, we will notify you and process a full refund.

Missing or Delayed Packages

If your package doesn't arrive within the estimated delivery timeframe:

  1. Check the tracking information to confirm the delivery status
  2. Contact the carrier directly with your tracking number to inquire about the package
  3. If the carrier cannot resolve the issue, please contact us at orders@trilifehealth.com or call (970) 495-0999 ext 304

For packages confirmed as lost by the carrier, we will either:

  • Send a replacement order at no additional cost, or
  • Process a full refund for your order

Damaged Items

If your Pranan device arrives damaged:

  1. Take photos of the damaged packaging and product
  2. Contact us within 48 hours of receiving the package at orders@trilifehealth.com
  3. Include your order number and the photos of the damage

We will arrange for a replacement to be shipped to you at no additional cost.

Address Changes

If you need to change your shipping address after placing an order:

  • Contact us immediately at orders@trilifehealth.com or (970) 495-0999 ext 304
  • We can only accommodate address changes if the order has not yet been processed for shipping

Questions About Shipping?

For any questions regarding our shipping policy or to check the status of your order, please contact us:

  • Email: orders@trilifehealth.com
  • Phone: (970) 495-0999 ext 304
  • Hours: Monday-Thursday 8:00am-5:00pm, Friday 8:00am-12:00pm (Mountain Time)

Last Updated: July 7, 2025